Core Subjects

Below is a list of the standard courses we provide. Those shown in red text lead to nationally recognised qualifications. Course duration's are as indicated.

Courses for Team Players

• Assertiveness
• Personal development
• Customer Service

Courses for Team Leaders

• Essential Skills for Team Leaders
• Instructional Techniques
• Team Leader NVQ Level 2

Courses for Supervisors

• Essential Skills for Supervisors
• Instructional Techniques
• Team building (including practical exercises)
• Management NVQ Level 3

Courses for Managers

• Essential Skills for Managers
• Mentoring for Managers
• Team building (including practical exercises)
• Leading in Customer Service Excellence
• Management NVQ Level 4
• Level 5 BTEC Professional Award, Certificate and Diploma

Courses for Advanced Managers

• Performance Management and Appraisal
• Dealing with Poor Performers
• Strategic Business Planning
• Negotiating Skills
• Presentation Skills
• Personal Development and Leadership
• Manage Change
• Level 7 BTEC Professional Award, Certificate and Diploma

Courses for Instructors

• Instructional Techniques and Coaching

Courses for Trainers

• Essential Skills for Trainers
• Advanced techniques for experienced trainers
• Professional Trainer Certificate

Courses for Assessors

• Essential Skills for Assessors
• NVQ Assessor and Internal Verifier Units A1, A2 and V1